iWorld abysmal customer service

iWorld.co.uk: UK’s largest supplier of Ipods & Iphone Accessories
Communication with a customer who ordered an ipod dock, the customer placed the order on 11^th September 2008

• 15^th September iWorld: Order delayed due to account problem
• 15th September Customer provides additional info as requested
• 17th Septmeber iWorld: We now have your order cleared for dispatch
• 22nd September iWorld: Unfortunately item is out of stock, we are expecting a delivery of this item on the 24th September
• 25th September iWorld: Unfortunately item is out of stock, we are expecting a delivery of this item on the 30th September
• 1st October Customer: Any update?, I would either like my order or can you offer a suitable substitute
• 2nd October iWorld: Please accept our apologies for the delay in dispatching your order but the restock date has been put back again until 09/10. We currently have the upgraded version of this item in stock. Please let us know if you want to wait, exchange for another item or get a refund.
• 2nd October Customer: Could I please get the upgraded version

• 2nd October iWorld: Unfortunately item is out of stock, we are expecting a delivery of this item on the 9th October
• 3rd October iWorld: Please be advised there is a price difference of £16. Therefore we need permission to take payment.
• 3rd October Customer: Yes please take it if you must, I would just like my order dispatched!
• 6th October Customer: Please dispatch my item today, while I am still young
• 8th October iWorld: Unfortunately the item you have ordered is still out of stock. We are expecting new stock to arrive on 15/11. If you wish to choose an alternative due to this delay, please let us know by emailing this address.
• 8th October Customer: HELLO!, please listen to me, scroll down and look at the communication,  I have already chosen an alternative, I have already confirmed that I will be charged – I would like my substitute POSTED TODAY please
• 10th October Customer: So you are saying the substitute for my order (which is out of stock) is also out of stock – you offered me a substitute that is also out of stock, am I reading what you are saying correctly? As it’s hard to believe you would offer me an upgraded model which you also did not have?
• 10th October iWorld: Unfortunately the item you have ordered is still out of stock. Out expected delivery date is $EXPECTEDDATE$.
• 10th October Customer: This better be a practical joke, Can you clarify if the substitute you offered which I asked for & confirmed about 5 emails ago is out of stock, or are you that inept your still talking about the original order?
• 10th October iWorld: I am very sorry but unfortunately there has been delays on this item directly from the manufacturers this is now not going to be in with us until 15/11/08. We are very sorry for this and if there is any other item you wish to change to or wish to cancel the order we would be able to have this done for you immediately.
• 10th October Customer: STOP!… please read my emails, are you saying the substitute is out of stock? Answer = Yes or No
• 10th October iWorld: Please accept my sincere apologies that we have fallen way below your expectations in this matter.We are committed to providing exceptional service with every customer, and it is apparent that on this occasion we have failed to do so. Unfortunately due to a high demand, the item you have ordered is still out of stock. We are expecting new stock to arrive on 15/11. If you wish to choose an alternative due to this delay, please let us know by emailing this address. Apologies for any inconvenience caused.
• 11th October Customer: You have tested my patience far too much, Please cancel my order and refund my CARD
• 13th October iWorld: Your order has been cancelled and refunded. The refund will clear in your account in 3-5 business days.